{"errCode":0,"errMsg":"success","timeStamp":"1777310701","data":{"trueId":"3458764513822740925","title":"商海观潮 | 繁荣假期消费还需补短板优服务","author":["齐志明"],"tags":[],"aTags":["中消协","五一假期","假期消费"],"detail":"\u003cp class=\"MsoNormal\"\u003e\u003cimg data-type=\"image_card\" src=\"https://img.hubpd.com/hubpd/cdd36253-f551-11ed-b31b-ee68172317ec.jpg\" cover=\"cdd36253-f551-11ed-b31b-ee68172317ec.jpg\"/\u003e\u003c/p\u003e\u003cdiv data-type=\"center\"\u003e    （“五一”假期，游客在河南新乡辉县八里沟天河瀑布景区游玩。/人民视觉）\u003c/div\u003e\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e     \u003c/strong\u003e日前，中国消费者协会发布《“五一”消费维权舆情分析报告》。为进一步了解消费者在“五一”期间的真实反馈，聚焦小长假消费热点，切实发挥社会监督作用，中消协利用互联网舆情监测系统，对今年4月29日至5月4日期间相关消费维权情况进行了大数据分析。在共计6天的监测期内，中消协共收集到“五一”相关“消费维权”类信息2393万条。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e监测发现，今年“五一”假期消费投诉信息主要集中在景区旅游、酒店住宿、交通出行、餐饮购物四个方面，与假期主要消费场景大体吻合，接触型消费、实物型消费是消费者投诉热点领域。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e监测发现，有些住宿酒店上涨，酒店住宿投诉较为集中，预订民宿未留房、线上平台下单酒店要求游客“补差价”等现象相对较多。交通出行类投诉主要聚焦在三个方面：一是不同场景中出现的“拥堵”“停车难”等问题；二是新能源汽车充电难、充电贵；三是网约车、出租车临时加价。餐饮购物类投诉主要与零售商贩、餐饮店等不按标价收费等有关。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e专家分析，“五一”假期，消费者走出家门的消费热情遭遇一些供给短板，成为影响假日消费体验、引发相关消费投诉的重要因素。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e在一些景区，相关旅游服务供给的人性化、周密化程度有待进一步增强。与旅游出行相关的公共服务供给水平是影响消费体验的重要因素，它既考量景区本身的产品业态、供给模式、管理服务等，也在检验旅游出行配套公共服务供给水平。只有大力度、全方位地提升游客的便利度、舒适度、满意度，才能擦亮景区服务品牌，提升美誉度。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e一些商业经营主体的诚信守法意识有待进一步提升。总体来看，大部分地区品牌商户与规模主体能够从维护企业形象和长远发展出发，以较高的服务水平和服务质量回馈消费者的信任与青睐，但仍有个别地区、部分行业领域的少量服务主体存在毁约涨价、缺乏诚信等行为，在一定程度上伤害了消费者的感情与信心，影响行业形象。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e针对这些短板与问题，中消协建议，各相关主体应协同共治、综合施策，补短板、强弱项、巩优势，充分考虑节日消费高峰的特点，积极缜密做好预案，提高运营服务的机制保障与措施保障，以高质量供给满足消费升级需求：\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e积极主动作为，加大对哄抬物价、恶意违约、强制消费等违法行为的查处力度，压实主体责任，提高违法成本。\u003c/p\u003e\u003cp class=\"MsoNormal\" style=\"text-indent:2em\"\u003e科学统筹、及时研判，采取灵活增设快充设施等措施，优化新能源汽车配套服务供给。\u003c/p\u003e\u003cp class=\"MsoNormal\" 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